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RUCKUS Networks WatchDog Support 3 anno/i Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more. Our goal is to match our capabilities to your specific needs. WatchDog Overview WatchDog Support is Ruckus’ base level support offering. It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool. - WatchDog End User Support: this offering is for customers who wish to engage Ruckus directly for their support needs. - Partner WatchDog Support: with this offering, support is provided by Ruckus-qualified partners who deliver frontline support to the customer.